Delivery

Once you have finished shopping check the contents of your basket and proceed to the checkout. You can use the checkout as a guest or register for an account. Our postcode validation software will help populate your address fields for you. Once you have completed the checkout process you will receive an email confirmation of your order, please check the details carefully and advise us quickly of any errors.

Choosing your Delivery Address

Select either your billing address or an alternative address, for example your work address. If you would like us to send the card or gift direct, you can input the recipientís address.

Products and Costs

Prices include VAT but exclude delivery costs.

Order Processing & Dispatch

All purchases will be dispatched to the delivery address entered during checkout. Postage rates will be calculated automatically when you checkout. A choice of services is available depending upon how quickly you would like to receive your order. Free delivery is available on all UK orders and these are usually sent via Royal Mail 48, you should allow 3-5 days for your order to be processed and delivered. Faster services are also available as shown in the drop-down box at the checkout and depending on when your order is placed, delivery can be as soon as the next day. All purchases are despatched the same or next working day and you should order by 1pm Weekdays to expect the same day despatch. You will receive a confirmation email on the day that your order is despatched.

Invoice/Packing Slip

Placing an order will generate an Invoice, a copy will be emailed to you with your order confirmation email. We will print the original and use it to pick your order from our warehouse, we will peel off the delivery label and use it to deliver your order. The original will be folded and enclosed with your order.

Packaging

All orders are carefully picked and packed by us. Greeting cards are generally posted inside a board-backed envelope and marked Do Not Bend. Larger orders are packaged carefully in either bubble envelopes, mail bags or cardboard boxes. We take great care packaging your order to ensure as best as we can that the goods will arrive in perfect condition.

Using our Card Handwriting service

You can select to have your greeting card handwritten with a short message by using the tick-box on the product page and entering your message. This service is complementary and is intended to be provided to customers sending one card direct to a recipient. When using this service you should enter your details as usual under billing details and change the delivery address to the recipients. Cards will be written in pen by hand, (excluding Pop-up cards that will be printed). We will post these cards in their own envelope and will not enclose a copy of your invoice with a handwritten order.

Selecting our Gift Wrap option

You can select to have your gift wrapped by using the tick-box on the product page. There is an additional cost for this service and each gift that requires wrapping should be paid for separately. It is intended to be provided to customers sending their order direct to a recipient. When using this service you should enter your details as usual under billing details and change the delivery address to the recipients. You should also provide us with more information at the checkout using the Notes to your Order section. Please tell us the occasion and provide a short message to be written on the gift-tag. Remember to provide us with the recipientís first name. Gifts will be wrapped to match the occasion and recipient based on the details provided to us at the checkout. We will not enclose a copy of your invoice with a gift-wrapped order.

Customer Accounts

You can provide a password and create a Love Kate's login to make repeat shopping easier. You can also log in to view previous orders and check the status of current orders.

Love Kates | Online Card Shop | Online Gift Shop

Specification


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