Returns

Simple 14 day no quibble returns policy.

Your Right To Cancel and our Returns Policy

Love Kate's are confident that you will be happy with your purchase, however in the unlikely event that you are not entirely satisfied you have the right to cancel and return your order.

If the item has been damaged in the post then please contact us first, we will arrange for you to return within 14 days to receive a replacement or full refund.

In the unlikely event that your goods do not arrive (because they are lost in the post) please contact us.

Cancellation Policy

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. To exercise your right to cancel, you must inform us, Love Kate’s, Unit 1 Trenissick Rural Park, Cubert, Newquay, Cornwall, TR85PN. Email: shop@lovekates.co.uk or Telephone: 0800 1777 255 of your decision to cancel this contract by a clear statement (e.g. A letter sent by post or email). To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any good supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than -
(a) 14 days after the day we receive back from you any good supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
(c) if there were no good supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you are communicating your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expire. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Cancellation form

Write To:Love Kate’s, Unit 1 Trenissick Rural Park, Cubert, Newquay, Cornwall, TR85PN. Email: shop@lovekates.co.uk or Telephone: 0800 1777 255

To Love Kate’s, Unit 1 Trenissick Rural Park, Cubert, Newquay, Cornwall, TR85PN. Email: shop@lovekates.co.uk:

I/We[*] hereby give notice that I/We[*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service[*],

Order Reference…………………………

Date Ordered…………………………

Date Received…………………………

Name of Consumer (s):…………………………

Address of Consumer (s)…………………………

Signed (you are only required to sign if you’re returning by post):

Christmas Returns Policy

Extended returns policy, items purchased during December can be cancelled and returned by the 14th January.

Love Kates

Specification


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