Privacy Policy

Privacy

Here at Love Kate's we are committed to protecting and respecting the privacy of all our customers (and visitors). We appreciate that you do not want the personal information you provide to us distributed indiscriminately and this policy explains how we collect information about you, what we do with it and what controls you have.

Who we are?

This site is operated by and the goods you purchase will be supplied by Love Kate’s ("we", "us" and "our") which is the party responsible for collecting this data. Love Kate’s is a Partnership owned by Chris and Kate Malt.

Personal data we may collect about you in summary

We can only provide the goods and services ordered by you if you provide us with your personal data. The information we collect from customers when making a purchase from our store is used for billing, administration and order fulfilment purposes only and will be kept entirely confidential. Any contact information collected will expressly be contact details and payment information (such as credit or debit card). Where we use certain third parties to carry out tasks on our behalf such as delivering consignments, sending e-mails, processing credit card payments, and maintaining our customer database, these third parties have access to this information purely on the basis of conducting tasks on Love Kate’s instructions, not for their own use. We won't disclose your personal information unless obliged to, or allowed to do so by law, or where we need to in order to run our business (e.g. where other people process data for us). In such circumstances, we ask those people to give us confidentiality or non-disclosure undertakings.

We may use your personal information to send you information about our products and services which you have requested from us by signing up to our newsletter. At any stage you can ask us to stop using your personal data for direct marketing purposes. You can opt out of receiving any marketing communications from us by using the unsubscribe-function at the end of the marketing e-mail.

For the purposes of analysing web traffic and to improve the site in general we may store information regarding visitor's ISP domain, the time accessed and the pages visited.

Should you have any queries relating to our Privacy Policy, please contact us at shop@lovekates.co.uk.

In more detail:

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Storage Periods

We keep personal data as long as necessary to process your order. We then store the data for a maximum of two years for our own purposes. The data will then be erased unless the law requires us to keep it longer. For example, the law obliges us to keep payment records for seven years.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly. To see further information regarding the cookies we use please see our detailed Cookie Policy here..

How we use collected information

Love Kate's collects and uses Users personal information for the following purposes:

  • To personalize user experience

    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

  • To improve our Site

    We continually strive to improve our website offerings based on the information and feedback we receive from you.

  • To improve customer service

    Your information helps us to more effectively respond to your customer service requests and support needs.

  • To process transactions

    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

  • To administer a content, promotion, survey or other Site feature

    To send Users information they agreed to receive about topics we think will be of interest to them.

  • To send periodic emails

    The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User separately decides to opt-in to our mailing list, they will receive emails that may include company news, special offers, discount codes, related product or service information, etc

    If at any time the User would like to unsubscribe from receiving future emails they may do so by using the unsubscribe-function at the end of the marketing e-mail.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties should it be necessary that we share the data in order to carry out our business with you, when this happens we require such a company to handle the data just as carefully as we do. Those companies may also only use the data for the purpose for which it was given.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies. For instance if you share a page or product from our site using the social media plug-ins provided for your use you should be aware that in doing so you are consenting to the automatic data transfer to such providers, for example Facebook, Twitter, Google and Pinterest

Trusted Shops

We have integrated the Trusted Shops Trustbadge on this website in order to display our Trusted Shops Trustmark and offer the Trusted Shops products to customers after placing an order. This serves the protection of our legitimate interests in the optimal marketing of our offer according to art. 6 (1) 1 lit f GDPR that are overriding in the process of balancing of interests. The Trustbadge and the advertised trust badge services are offered by Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne, Germany. With every use of the Trustbadge, the web server automatically saves a so-called server log file which contains e.g. your IP address, the date and time of the request, the volume of data transferred and the requesting provider (access data) and documents the request. Those access data are not analysed and are automatically overwritten no later than seven days after the end of your website visit. Other personal data are transferred to Trusted Shops only if you decide to use or have already registered to use Trusted Shops products after placing an order. In such a case, the contract concluded between you and Trusted Shops applies.

Advertising

Ads appearing on our site may be delivered to Users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile non-personal identification information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This privacy policy does not cover the use of cookies by any advertisers.

Changes to this privacy policy

Love Kate's has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

You can also send us a request to view, change, delete or transfer the data to you. For example, it is possible to check whether the data is correct. Do you want to know which data we use with your permission or do you want us to limit / stop the data processing? You can also request this. So you can always withdraw your permission for processing. If you want to know exactly how this works or have other questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Love Kate's
www.lovekates.co.uk
Unit 1
Trenissick Rural Park
Newquay
Cornwall
TR8 5PN
0800 1777 255
shop@lovekates.co.uk

This page was last updated on May 23, 2018

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